Lushes Seller Policy

Lushes Seller Policy: A Framework for Excellence and Partnership

Welcome to Lushes, a thriving marketplace dedicated to connecting discerning customers with exceptional products. This Seller Policy (“Policy”) outlines the foundational principles, requirements, and expectations for all sellers (“Seller,” “you,” or “your”) who wish to list and sell their products on the Lushes platform (the “Platform”).

At Lushes, we envision a collaborative ecosystem built on trust, quality, and mutual success. This Policy is meticulously crafted to ensure a fair and transparent marketplace for all participants – our esteemed customers, our valued sellers, and Lushes as the facilitating platform. Operating from Rewari, Haryana, India, Lushes is committed to upholding the highest standards of ethical conduct, legal compliance, and operational excellence. By registering as a Lushes Seller, you signify your complete understanding, acceptance, and agreement to adhere to all terms and conditions set forth in this Policy, as well as Lushes’s overarching Terms & Conditions, Privacy Policy, and all other policies referenced herein or made available on the Platform.

We believe that a clear framework fosters innovation and success. This comprehensive Policy is designed to empower you with the knowledge needed to thrive on Lushes, ensuring that together, we deliver an unparalleled shopping experience.

Please read this Policy carefully before proceeding with your Seller registration or listing any products on the Lushes Platform.

1. Seller Registration Process: Your Gateway to Lushes

Becoming a Lushes Seller is a structured process designed to ensure authenticity, compliance, and preparedness for a successful partnership. We welcome reputable businesses and individuals who align with Lushes’s vision of quality and customer satisfaction.

1.1. Eligibility Criteria for Seller Registration: To qualify as a Lushes Seller, you must meet the following fundamental criteria:

Legal Entity/Individual: You must be a legally registered business entity (e.g., Sole Proprietorship, Partnership Firm, Private Limited Company, LLP, etc.) or a legally recognized individual entrepreneur with the capacity to enter into binding contracts.
Age: If an individual, you must be at least 18 years of age.
Bank Account: You must possess a valid, active bank account in the name of the registered business entity or individual, capable of receiving electronic payments in INR.
Necessary Registrations (India Specific):
- GSTIN (Goods and Services Tax Identification Number): Mandatory for most sellers in India, especially if your aggregate turnover exceeds the prescribed threshold (currently INR 40 Lakhs for goods, INR 20 Lakhs for services, with regional variations for special category states). You must provide a valid GSTIN. Certain exempted categories or very small businesses may have exceptions, which will be assessed on a case-by-case basis.
- PAN (Permanent Account Number): Mandatory for all sellers.
- Other Licenses/Permits: Depending on the nature of your products (e.g., food products, cosmetics, electronics), you may be required to possess additional regulatory licenses or certifications (e.g., FSSAI license for food items, BIS certification for certain electronics). It is your responsibility to obtain and maintain all necessary licenses and permits required to sell your specific products in India and other target markets.
Product Compliance: Your products must comply with all applicable Indian laws and regulations, as well as Lushes’s Listing Rules and Prohibited Items Policy.
Operational Capability: You must demonstrate the ability to fulfill orders efficiently, manage inventory, and provide effective customer service as per Lushes’s Fulfillment Expectations.

1.2. Required Documentation for Registration: During the registration process, you will be required to upload and verify various documents. This is a critical step for compliance and trust. The exact list may vary slightly based on your legal entity type.

For Individuals/Sole Proprietors:
- PAN Card Copy
- Aadhaar Card Copy (for identity and address verification)
- Bank Account Statement/Cancelled Cheque (for bank account verification)
- GSTIN Certificate (if applicable)
- Shop & Establishment Act Registration / Udyam Registration (if applicable)
For Partnership Firms/LLPs:
- PAN Card Copy of the Firm/LLP
- Partnership Deed/LLP Agreement Copy
- PAN Card and Aadhaar Card Copy of all Partners/Designated Partners
- Bank Account Statement/Cancelled Cheque in the firm’s name
- GSTIN Certificate
For Private Limited Companies:
- PAN Card Copy of the Company
- Certificate of Incorporation (COI)
- Memorandum of Association (MOA) and Articles of Association (AOA)
- Board Resolution authorizing the individual to act on behalf of the company
- PAN Card and Aadhaar Card Copy of all Directors
- Bank Account Statement/Cancelled Cheque in the company’s name
- GSTIN Certificate
Additional Documents (as applicable):
- Brand Authorization Letter (if selling branded products and not the brand owner)
- Import/Export Code (IEC) (if dealing with imported goods for sale on Lushes)
- Product-specific licenses or certifications (e.g., FSSAI, BIS, ISI, drug license).
- Trademark registration certificates (if you are the brand owner).

1.3. Steps in the Seller Registration Process:

Online Application: Complete the online Seller Registration Form on the Lushes Seller Portal (https://www.google.com/search?q=seller.krea.com). This will require basic contact and business information.
Document Submission: Upload scanned copies of all required documents as specified above. Our team will verify these documents for authenticity and compliance.
Bank Account Verification: We will perform a penny drop test or similar verification to confirm your bank account details.
Agreement Signing: Electronically sign (or physically sign and upload) the Lushes Seller Agreement, which formally outlines the terms of your partnership with Lushes.
Onboarding & Training: Once your registration is approved, you will gain access to the Lushes Seller Dashboard. We provide onboarding resources, tutorials, and support to help you set up your store, list products, and understand our operational guidelines.
Profile & Catalog Setup: You can then proceed to complete your seller profile and begin creating your product catalog, adhering to Lushes’s Listing Rules.

1.4. Confidentiality of Seller Information: Lushes is committed to protecting your business’s confidential information. While we collect necessary data for verification and operational purposes, we handle all seller information in accordance with our Privacy Policy. We do not share your sensitive business details with unauthorized third parties. However, certain information (like your registered business name, address where required by law, and GSTIN where applicable) may be displayed on product pages or invoices to ensure compliance with consumer protection laws (e.g., Consumer Protection (E-Commerce) Rules, 2020 in India).

1.5. Continuous Compliance: Maintaining your seller status requires continuous compliance. You are obligated to:

Keep all your registration details updated on the Lushes Seller Portal.
Notify Lushes immediately of any changes to your legal entity, bank account, GSTIN, or contact information.
Ensure all your licenses and permits remain valid and current.

Failure to maintain updated and valid registration information may lead to account suspension or termination.

2. Commission Structure: A Transparent Partnership Model

Lushes operates on a transparent commission-based model, designed to align our success with yours. We charge a commission (also known as a referral fee) on successful sales facilitated through our Platform. This commission covers our operational costs, marketing efforts, technology infrastructure, and customer support for transactions.

2.1. Commission Calculation:

Referral Fee: A percentage of the selling price of the product (excluding shipping charges collected from the customer, but including product GST), which varies by product category.
Fixed Closing Fee (if applicable): A small, fixed fee per unit sold, which may vary based on the item’s price range and the fulfillment channel used (e.g., self-ship vs. Lushes Fulfillment).
Payment Gateway Fee: A small percentage fee charged by the payment gateway for processing the transaction. Lushes may absorb a portion of this, or it may be passed on partially or fully to the seller, clearly reflected in your payment statements.
Shipping Fee (if Lushes-managed logistics): If Lushes provides fulfillment or shipping services, a shipping fee will be charged based on product weight, dimensions, and shipping distance. If you use self-ship, this fee is not applicable from Lushes.
GST: All commissions and fees charged by Lushes will be subject to applicable Goods and Services Tax (GST) as per Indian law.

Formula for Seller Payout (Illustrative): Seller Payout = (Product Selling Price + Shipping Charged from Customer (if any)) – (Referral Fee + Fixed Closing Fee + Payment Gateway Fee + Lushes Shipping Fee (if applicable) + Applicable GST on all Lushes Fees + Other charges/penalties (if any))

2.2. Lushes Commission Rate Card (Illustrative and Subject to Specific Product Categories):

Category-Specific Referral Fees: Commission rates vary significantly by product category. This ensures fairness, reflecting market dynamics, sales velocity, and operational costs associated with different product types.
- Example Categories (Illustrative – Actual rates will be detailed in your Seller Agreement and Seller Dashboard):
  - Apparel & Accessories: 10% – 25% (depending on sub-category like ethnic wear, western wear, specific accessories, and price tier)
  - Home & Kitchen: 8% – 20% (e.g., cookware, home decor, appliances)
  - Handicrafts & Artisanal Goods: 12% – 28% (reflecting unique value, higher handling)
  - Jewelry (Fashion/Imitation): 15% – 25%
  - Beauty & Personal Care: 10% – 20%
  - Books & Media: 5% – 15%
  - Electronics (Accessories, Small Gadgets): 5% – 12%
  - Health & Wellness: 8% – 18%
  - Kids & Toys: 10% – 20%
Fixed Closing Fees (Illustrative – Actual rates will be detailed in your Seller Agreement):
- Item Price (INR) | Fixed Closing Fee (INR)
- INR 0 – 250 | INR 5
- INR 251 – 500 | INR 10
- INR 501 – 1000 | INR 20
- INR 1000+ | INR 35
Payment Gateway Fees: Typically between 1.5% – 2.5% of the transaction value. Lushes may subsidize this partially.
Shipping Fees (if using Lushes Logistics): Based on weight slabs (e.g., 0-500g, 501g-1kg, etc.) and zone (Local, Regional, National, International). Detailed rates will be provided in the Seller Dashboard.

2.3. Payout Cycle and Remittance:

Payout Cycle: Lushes processes seller payouts on a regular cycle, typically 7-15 days after the successful delivery of an order and completion of the return window for that order. This cycle allows for the reconciliation of returns, refunds, and charges.
Remittance Method: Payouts will be directly remitted to your registered bank account via secure electronic transfer (NEFT/RTGS).
Minimum Payout Threshold: A minimum payout threshold (e.g., INR 500) may apply. If your earnings are below this threshold in a cycle, they will be carried forward to the next cycle until the threshold is met.
Statement: Comprehensive payout statements will be available on your Seller Dashboard, detailing all sales, commissions, fees, taxes, and net remittances for each cycle.

2.4. Adjustments and Deductions: Lushes reserves the right to make necessary adjustments or deductions from your payouts for:

Refunds issued to customers for returned items.
Reversed payments (chargebacks).
Penalties for non-compliance (as detailed in Section 5).
Advertising fees or other optional services subscribed to by the seller.
Any outstanding balances or amounts owed by the seller to Lushes.

2.5. Transparency and Communication: Lushes is committed to full transparency regarding its commission structure. All applicable fees and commission rates will be clearly communicated to you during the registration process and will be accessible at all times on your Seller Dashboard. Any changes to the commission structure will be notified to sellers well in advance.

3. Listing Rules: Ensuring Quality and Compliance on Lushes

Maintaining the integrity and quality of the Lushes marketplace is paramount. Our Listing Rules ensure that products meet customer expectations, comply with legal standards, and reflect the brand image of Lushes.

3.1. General Listing Requirements:

Accurate Descriptions: All product listings must have accurate, complete, and truthful descriptions. Misleading information, false claims, or exaggerated benefits are strictly prohibited.
High-Quality Images: Each listing must include high-resolution, clear, and professional-quality images that accurately represent the product. Images should be well-lit, show the product from multiple angles, and depict its true color and condition. Watermarks or external branding on product images are generally discouraged unless specifically permitted for brand protection.
Correct Categorization: Products must be listed in the correct and most appropriate category and sub-category to ensure discoverability and relevance.
Complete Attributes: All relevant product attributes (e.g., size, color, material, weight, dimensions, country of origin, manufacturing date, expiry date, care instructions) must be accurately filled out.
Pricing: Prices must be clearly stated, inclusive of GST for domestic sales, and reflect fair market value. Avoid artificially inflating prices to then offer steep discounts.
SKU/Product Identifiers: Each distinct product variation (e.g., different size, color) must have a unique SKU or product identifier.
Legally Required Information (India Specific): As per Indian e-commerce rules (e.g., Consumer Protection (E-Commerce) Rules, 2020), sellers must provide:
- Legal name of the seller entity.
- Principal geographic address of the headquarters and all branches.
- Name and details of your website (if any).
- Email address and customer care contact details (phone number, fax if applicable).
- GSTIN and PAN details.
- Total price in a single figure (including breakup of compulsory and voluntary charges like delivery, handling, and applicable taxes).
- All mandatory notices and information required by applicable laws (e.g., expiry date, country of origin).
- Details about goods and services enabling informed consumer decisions (e.g., manufacturer/packer name and address).
- Grievance officer details (if required by law for your business size).
- Accurate information related to terms of exchange, returns, and refund, including return shipping costs.
- Relevant details related to delivery and shipment.

3.2. Prohibited and Restricted Items: Lushes strictly prohibits the listing and sale of certain items on its platform due to legal restrictions, safety concerns, or Lushes’s brand values. Violation of this policy may lead to immediate listing removal, account suspension, and legal action.

Illegal Items: Products that are illegal to sell, possess, or transport in India or the destination country (e.g., narcotics, illegal drugs, counterfeit currency, stolen goods, uncertified explosives, illegal firearms/weapons).
Hazardous Materials: Items classified as hazardous, toxic, flammable, corrosive, or otherwise dangerous (e.g., certain chemicals, radioactive materials, harmful pesticides) without proper licensing and handling procedures.
Pornographic or Obscene Materials: Any sexually explicit, obscene, or adult-only content that violates community standards or applicable laws, especially child pornography, which is strictly prohibited and reported to authorities.
Live Animals & Animal Products (Restricted): Live animals are prohibited. Certain animal products (e.g., ivory, products from endangered species) are strictly prohibited. Other animal products may be restricted and require specific permits or certifications.
Alcohol & Tobacco Products: The sale of alcoholic beverages, tobacco products (including cigarettes, cigars, chewing tobacco), e-cigarettes, vapes, and related accessories is strictly prohibited.
Medicines & Medical Devices (Restricted): Prescription drugs, unapproved over-the-counter medications, certain medical devices, and unverified health supplements are prohibited. Herbal or Ayurvedic products may be allowed with proper licenses (e.g., AYUSH license, FSSAI), labeling, and no misleading claims.
Counterfeit & Replica Goods: Selling fake, replica, or infringing items that violate intellectual property rights (trademarks, copyrights, patents) is strictly prohibited. Only genuine, authentic products are allowed.
Weapons & Ammunition: Firearms, ammunition, knives (beyond standard kitchen/utility knives), explosives, self-defense weapons (e.g., pepper spray, stun guns) are prohibited.
Human Parts & Remains: Any human parts, remains, or associated products.
Gambling & Lottery Products: Any products or services related to gambling, lotteries, or betting.
Hate Speech & Discriminatory Items: Products promoting hatred, discrimination, violence, or intolerance based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic.
Government IDs & Documents: Fake or real government-issued IDs, licenses, passports, or official documents.
Financial Instruments: Stocks, bonds, other securities, or financial instruments.
Items with Misleading Claims: Products making unverified health claims, magical benefits, or fraudulent promises.
Products Requiring Installation/Service (Specific Cases): Products that require complex installation or ongoing service not provided by the seller, unless clear instructions and support mechanisms are detailed.
Other Restricted Items: Lushes may impose restrictions on other categories based on evolving legal landscapes, consumer safety, or brand integrity (e.g., certain electronics, batteries, certain chemicals). Sellers must check the updated list of restricted items in their Seller Dashboard.

3.3. Content Guidelines:

No Offensive Content: Listing content (images, text) must not be obscene, defamatory, harassing, or discriminatory.
No External Links/Contact Info: Do not include external website links, email addresses, phone numbers, or social media handles in product listings or images unless explicitly permitted by Lushes. All transactions must occur on the Lushes Platform.
No Brand Bashing: Do not include content that disparages Lushes or other sellers/brands.
Compliance with Advertising Standards: All advertising claims must be substantiated and comply with advertising standards and consumer protection laws.

3.4. Intellectual Property Rights:

You must own or have the explicit right/license to sell and list all products, content, and images you upload to Lushes.
Infringement of copyrights, trademarks, patents, or any other intellectual property rights is strictly prohibited. Lushes will investigate and take immediate action on valid IP infringement claims.
By listing products on Lushes, you grant Lushes a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your product listings, images, and content for the purpose of operating, marketing, and promoting the Lushes Platform.

4. Fulfillment Expectations: Delivering the Lushes Promise

Effective and timely order fulfillment is paramount to customer satisfaction and the reputation of Lushes. Sellers are expected to adhere to high standards of operational efficiency and quality control.

4.1. Order Processing and Dispatch Time:

Standard Dispatch Window: Sellers are expected to dispatch orders within 1-2 business days from the time the order is confirmed by Lushes. This ensures prompt service to customers.
Peak Season Adjustments: During peak seasons or unforeseen circumstances, if dispatch times are expected to be longer, sellers must update their dispatch settings on the Seller Dashboard and communicate any delays proactively to customers through Lushes’s platform tools.
Order Confirmation: You will receive immediate notification of new orders via your Seller Dashboard and email.
Tracking Updates: You must provide accurate tracking information promptly upon dispatch. Regular updates on the shipping status are critical for customer transparency.

4.2. Inventory Management:

Accurate Stock Levels: You are responsible for maintaining accurate and up-to-date inventory levels on the Lushes Platform. Selling out-of-stock items leads to order cancellations and negative customer experiences.
Stockouts: Frequent stockouts or cancellations due to unavailable inventory will negatively impact your seller performance metrics and may lead to penalties.
Batch Management: For products with expiry dates, you must manage inventory on a First-In, First-Out (FIFO) basis and ensure products shipped have sufficient remaining shelf life.

4.3. Packaging Standards:

Secure Packaging: All items must be packed securely and appropriately to prevent damage during transit. Use suitable packaging materials (e.g., bubble wrap, void fill, sturdy boxes) to protect the product’s integrity.
Branding (Optional): While you can use your own branded packaging, it must not include external website URLs, contact information, or marketing materials that redirect customers away from Lushes.
Invoice/Packing Slip: Each package must include a printed invoice or packing slip generated from the Lushes Seller Dashboard.
Labeling: Shipping labels provided by Lushes (if using Lushes Logistics) or generated by you (if self-shipping) must be clearly affixed to the package, ensuring all delivery details are visible and scannable.

4.4. Quality Control:

Product Quality: Products shipped must precisely match the description and images on the listing. They must be new (unless explicitly stated as refurbished or used), free from defects, fully functional, and meet all stated quality standards.
Pre-shipment Inspection: Sellers are responsible for conducting a thorough quality check of each item before dispatch to ensure it is free from defects and in perfect condition.
Authenticity: You warrant that all products sold are genuine, authentic, and not counterfeit or infringing on any intellectual property rights.

4.5. Shipping Method and Partner Adherence:

Lushes Logistics (Recommended): If you opt for Lushes’s integrated logistics solution, you must adhere to the pickup schedules and packaging guidelines provided by Lushes’s shipping partners.
Self-Ship (Where Permitted): If you choose to self-ship, you are responsible for selecting a reputable courier service, ensuring timely delivery, and providing valid tracking information. The shipping speed and quality must be comparable to Lushes’s standard delivery expectations.
No Diversion: You must not attempt to divert customers to your own website or other sales channels during the fulfillment process (e.g., by including promotional materials with external links in packages).

4.6. Returns and Refunds Processing:

Adherence to Lushes Policy: Sellers must fully comply with Lushes’s Return & Refund Policy. This includes accepting eligible returns, processing refunds promptly once the returned item is inspected, and adhering to our timelines.
Return Inspection: You are responsible for inspecting returned items according to our guidelines. Any disputes regarding the condition of a returned item must be promptly communicated to Lushes’s Seller Support team with supporting evidence (e.g., photos, videos).
Customer Communication: While Lushes handles primary customer communication regarding returns, sellers must be responsive to Lushes’s requests for information or action related to returns.

4.7. Customer Service and Communication:

Responsiveness: Sellers are expected to respond to customer inquiries and complaints routed through Lushes’s platform within 24-48 business hours. Prompt and courteous responses enhance customer satisfaction.
Professionalism: All communications with customers must be professional, respectful, and helpful.
Grievance Redressal (India Specific): If legally mandated for your business type and scale (e.g., under Consumer Protection (E-Commerce) Rules, 2020), you must appoint a Grievance Officer whose details are provided to Lushes and published on the Platform. This officer must acknowledge consumer complaints within 48 hours and redress them within one month.

5. Penalties for Non-Compliance: Ensuring Accountability

Lushes maintains a fair and equitable marketplace through strict adherence to these policies. Non-compliance with any part of this Seller Policy can lead to a range of penalties, designed to maintain service quality and protect both customers and the Lushes ecosystem. The severity of the penalty will depend on the nature, frequency, and impact of the non-compliance.

5.1. Performance Monitoring and Evaluation: Lushes continuously monitors seller performance based on key metrics, including but not limited to:

Order Defect Rate (ODR): Percentage of orders with issues like cancellations, late dispatch, or returns due to seller fault.
Late Dispatch Rate: Percentage of orders dispatched after the promised time.
Cancellation Rate (Seller-initiated): Percentage of orders canceled by the seller.
Customer Service Response Time: Average time taken to respond to customer inquiries.
Return Resolution Rate: Efficiency in resolving return requests.
Product Quality Issues: Frequency of defects, incorrect items, or damaged goods reported by customers.
Listing Accuracy: Discrepancies between product descriptions/images and actual items.

5.2. Tiered Penalty Structure: Lushes employs a tiered system for penalties, designed to be proportionate and educational, escalating with the severity and recurrence of violations.

Tier 1: Warnings and Performance Improvement Plans:
- Initial Notification: For minor or first-time infractions (e.g., slightly delayed dispatch, minor listing inaccuracy), Lushes will issue a formal warning via the Seller Dashboard or email.
- Performance Improvement Plan (PIP): For persistent minor issues or moderate non-compliance (e.g., consistently high late dispatch rate), Lushes may place the seller on a PIP. This involves specific targets and a timeframe for improvement. Lushes will provide resources and support to help the seller rectify the issues.
- Temporary Listing Demotion/Reduced Visibility: Listings from sellers on a PIP may temporarily experience reduced visibility in search results or category Browse.
Tier 2: Financial Penalties and Service Restrictions:
- Monetary Fines: For repeated non-compliance, failure to meet PIP targets, or moderate-to-severe violations (e.g., selling prohibited items, significant product quality issues), Lushes may impose monetary fines. These fines will be automatically deducted from your upcoming payouts. Specific fine amounts will be outlined in the Seller Agreement and documented in the Seller Dashboard for various types of non-compliance.
  - Example (Illustrative):
    - Late Dispatch: INR 50-100 per order after grace period.
    - Seller-Initiated Cancellation: INR 100-200 per order.
    - Incorrect/Damaged Item (Customer Return): Fine for return shipping + INR 150-300.
    - Listing Prohibited Item: INR 500-1000 per violation.
- Temporary Account Suspension: For serious or recurring non-compliance, Lushes may temporarily suspend your selling privileges. During suspension, you will be unable to list new products or process new orders. Existing orders must still be fulfilled.
- Restriction of Services: Lushes may restrict access to certain services (e.g., Lushes’s integrated logistics, marketing promotions) for non-compliant sellers.
- Holding of Payouts: In cases of severe non-compliance, suspected fraud, or ongoing investigations, Lushes reserves the right to temporarily hold seller payouts until the issue is resolved.
Tier 3: Permanent Account Termination and Legal Action:
- Permanent Account Termination: For severe or repeated violations, persistent failure to comply with policies, engagement in fraudulent activity, selling counterfeit/illegal goods, or causing significant harm to Lushes’s reputation or customers, Lushes will permanently terminate your seller account. This means you will no longer be able to sell on the Platform.
- Blacklisting: In cases of severe fraud or legal violations, the seller’s name/entity may be blacklisted from re-registering on Lushes.
- Legal Action: Lushes reserves the right to pursue all available legal remedies, including but not limited to, filing civil lawsuits for damages, injunctions, or reporting illegal activities to relevant law enforcement agencies, in addition to account termination. This applies particularly to cases of intellectual property infringement, sale of illegal items, or large-scale fraud.
- Forfeiture of Funds: In cases of proven fraud or severe illegal activity, Lushes may, in accordance with applicable law, forfeit any outstanding payouts or balances owed to the seller to cover damages, fines, or legal costs.

5.3. Dispute Resolution for Penalties: If you believe a penalty has been unfairly imposed, you may appeal the decision within [e.g., 7 days] of notification by contacting Lushes Seller Support. You must provide clear evidence and justification for your appeal. Lushes’s decision on the appeal will be final and binding.

5.4. Compliance with Indian Laws and Regulations: Sellers are reminded that adherence to this Policy does not exempt them from their obligations under Indian laws, including but not limited to:

The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
The Legal Metrology (Packaged Commodities) Rules, 2011.
The Information Technology Act, 2000.
The Goods and Services Tax (GST) laws.
Intellectual Property laws (Copyright Act, Trademark Act).
Any other central or state laws applicable to their products or business operations. Non-compliance with statutory requirements may lead to penalties imposed by government authorities, in addition to Lushes’s internal penalties.

Our Shared Commitment to Excellence:

At Lushes, we view our sellers as invaluable partners in our mission to deliver quality and satisfaction. This Seller Policy is a dynamic document, subject to periodic review and updates to reflect changes in market dynamics, regulatory requirements, and Lushes’s strategic objectives. All updates will be communicated transparently through the Seller Dashboard and/or email.

By upholding the principles outlined in this Policy, you contribute to a vibrant, trustworthy, and successful marketplace. We are here to support your growth and success on Lushes.

For any questions, clarifications, or assistance related to this Seller Policy, please contact our dedicated Lushes Seller Support team.

Lushes Seller Support: lushessuport@gmail.com